This Legal Notice concerns the online store available at sofiaathens.gr.

Store Identity

Trade name: Sofia Athens
Website: sofiaathens.gr
E-mail: support@sofiaathens.gr
Market in which products are offered to consumers: Greece

Sofia Athens is the trade name under which the merchant operates the online store sofiaathens.gr.

Nature of the service

Sofia Athens offers products to consumers in Greece through the online store. Sales contracts are concluded remotely by electronic means. Products may be shipped to customers directly from China via external suppliers and logistics partners.

Applicable legal framework

The operation of the online store is subject to the applicable European Union legislation, including rules on e-commerce, distance contracts, consumer protection, personal data protection, commercial communications, and consumer rights regarding the conformity of goods. Given that Sofia Athens targets consumers in Greece, the mandatory consumer protection provisions that, under European Union law and Greek law, cannot be excluded by a choice of another applicable law also apply.

Right of withdrawal

Consumers who purchase remotely generally have the right to withdraw from the contract without giving any reason within 14 days of receipt of the goods, unless a legal exception applies. The detailed procedure is described in the Refund Policy.

Legal rights regarding goods

Consumer rights regarding defective, incorrect, damaged, or non-conforming products are governed by applicable mandatory legislation. Sofia Athens' additional commercial policy, which allows certain refund requests to be submitted up to 30 days after delivery, does not replace or limit the aforementioned legal rights.

Personal data protection

Sofia Athens processes personal data in accordance with applicable data protection rules, including the General Data Protection Regulation. More information is provided in the Privacy Policy. For requests regarding personal data, you can contact support@sofiaathens.gr.

Intellectual property

The content published on sofiaathens.gr may be protected by intellectual property rights, trademarks, and other rights of Sofia Athens or the respective third-party beneficiaries. Unauthorized reproduction, distribution, or commercial exploitation of protected content is not permitted.

Accuracy of information

Sofia Athens makes efforts to ensure that the information on the website is accurate and up-to-date. Any obvious technical or administrative errors are corrected in accordance with applicable law. No provision of this section limits the rights of consumers in case of inaccurate, misleading, or contractually material information.

Alternative consumer dispute resolution

In the event of a complaint or dispute, the consumer can initially contact Sofia Athens via support@sofiaathens.gr. When legal requirements are met, the consumer can use the competent and recognized alternative consumer dispute resolution mechanisms available under applicable law. The possibility of out-of-court settlement does not preclude the right of access to the competent court, where provided.

Applicable law and rights of Greek consumers

Relevant European Union law applies to the merchant's activity. When the buyer acts as a consumer and has his/her habitual residence in Greece, the choice of applicable law cannot deprive him/her of the protection afforded by mandatory provisions that would apply regardless of such choice. No provision of Sofia Athens' policies is intended to exclude or limit any consumer right that cannot be legally excluded or limited.

Contact the store

Sofia Athens
Website: sofiaathens.gr
E-mail: support@sofiaathens.gr
Sales market: Greece