This Shipping Policy applies to orders placed through anne-london.uk for delivery to customers in the United Kingdom.

Where orders ship from

Products sold by Anne London are shipped directly from China by external suppliers.

Order processing

The estimated order processing time is: 1 to 4 working days. Processing time is the time needed to confirm and prepare your order and hand it over to the carrier. Processing time is not the same as transit time.

Estimated delivery time

Once dispatched, the estimated delivery time to the United Kingdom is: 6 to 12 working days. This is an estimate and not a guaranteed delivery date.

Total estimated time

The total time from order to delivery is usually 1 to 4 working days of processing followed by around 6 to 12 working days in transit. Actual times may vary depending on the carrier, the destination, how the parcel is handled and circumstances beyond the trader's reasonable control.

Separate parcels

If you order several items, they may be shipped by different suppliers or logistics centres. For this reason, one order may arrive in more than one parcel, and parcels from the same order may arrive on different days. This does not in itself mean that part of your order is missing.

Tracking

Where tracking is available, we may provide you with tracking details for your parcel. If items are shipped separately, there may be more than one tracking number for the same order. Tracking updates depend on the information the carrier sends to the system.

Delays

From time to time, delays may occur due to circumstances such as:

• high parcel volumes
• disruption to international transport
• weather conditions
• customs or import procedures
• handling by the local carrier
• security checks
• other events beyond the reasonable control of Anne London

Such delays do not remove or limit your statutory rights. If your order has not arrived after the maximum estimated delivery time, you can contact us at info@anne-london.uk and we will check its status.

Incorrect or incomplete address

You are responsible for entering a correct and complete delivery address when placing your order. If you notice a mistake in your address, please contact us at info@anne-london.uk as soon as possible. Once the order has been dispatched, it may no longer be technically possible to change the address. This does not limit your rights where a delivery problem was not caused by incorrect details you provided.

Taxes, VAT, customs and imports

Products are shipped from China to the United Kingdom and may therefore be subject to the rules on importing goods into the UK. How VAT, customs duty or any other import charges are calculated may depend on the value and type of goods, how the specific parcel is processed, how tax is collected and the import model used for the transaction.

This Shipping Policy does not state that all possible import charges are always included in the price in advance, nor that they must always be paid separately by the customer. Where taxes or import procedures apply to a particular order, they must be handled in accordance with applicable UK tax and customs law and the way the parcel is actually processed. Nothing in this policy automatically passes to the customer any cost for which the trader or another party is responsible under the law.

Undelivered parcels

If your parcel has not arrived after the maximum estimated delivery time, please contact us at info@anne-london.uk. We will check the available tracking information and the status of the parcel. Where you are entitled to a refund or another remedy due to non-delivery, Anne London will act in accordance with the law and its Refund Policy.

Items delivered damaged

If an item arrives damaged, please contact us at info@anne-london.uk. We may ask for reasonable photographs or other information needed to assess the problem. Your statutory rights in relation to faulty or damaged goods remain unaffected.

Contact

Anne London
Website: anne-london.uk
Email: info@anne-london.uk
Delivery country: United Kingdom
Ships from: China