This Legal Notice relates to the online store available at anne-london.uk.

Store identity

Trading name: Anne London
Website: anne-london.uk
Email: info@anne-london.uk
Market in which products are offered to consumers: United Kingdom

Anne London is the trading name under which the trader operates the anne-london.uk online store.

Nature of the service

Anne London offers products to consumers in the United Kingdom through its online store. Contracts of sale are made at a distance by electronic means. Products may be shipped to customers directly from China by external suppliers and logistics partners.

Applicable legal framework

The operation of the online store is subject to the applicable laws of the United Kingdom, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce (EC Directive) Regulations 2002, the UK GDPR and Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003, as well as the rules on commercial communications and consumers' rights in relation to goods. As Anne London sells to consumers in the United Kingdom, mandatory consumer protection rules that cannot be excluded by a choice of law also apply.

Right to cancel

Consumers buying at a distance generally have the right to cancel the contract without giving a reason within 14 days of receiving the goods, unless a legal exception applies. The full process is described in our Refund Policy.

Statutory rights in relation to goods

Consumers' rights in relation to faulty, incorrect, damaged or not-as-described items are governed by mandatory law, in particular the Consumer Rights Act 2015. Anne London's additional commercial policy, which allows certain refund requests to be made up to 30 days after delivery, does not replace or limit these statutory rights.

Data protection

Anne London processes personal data in accordance with applicable data protection rules, including the UK GDPR and the Data Protection Act 2018. More information is available in our Privacy Policy. For requests relating to personal data, please contact us at info@anne-london.uk.

Intellectual property

Content published on anne-london.uk may be protected by intellectual property rights, trade marks and other rights belonging to Anne London or the relevant third-party rights holders. Unauthorised reproduction, distribution or commercial use of protected content is not permitted.

Accuracy of information

Anne London makes every effort to keep the information on the website accurate and up to date. Any obvious technical or administrative errors are corrected in accordance with the law. Nothing in this section limits consumers' rights in the case of inaccurate, misleading or contractually material information.

Alternative dispute resolution

If you have a complaint or dispute, please first contact Anne London at info@anne-london.uk. Where the legal conditions are met, you may use an appropriate, approved alternative dispute resolution scheme available under UK law. The option of out-of-court resolution does not remove your right to go to the appropriate court where this is provided for.

Governing law and the rights of UK consumers

The trader's activities are governed by the laws of England and Wales. Where the buyer is a consumer living in Scotland or Northern Ireland, the choice of law cannot deprive them of the protection of the mandatory provisions of their home nation that would apply regardless of that choice. Nothing in Anne London's policies is intended to exclude or limit any consumer right that cannot legally be excluded or limited.

Contacting the store

Anne London
Website: anne-london.uk
Email: info@anne-london.uk
Market: United Kingdom